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Elements and Performance Criteria

1. Identify personnel who can assist with coaching activities.
   • Research availability of support personnel, their skills and the range of services provided.
   • Identify key personnel for the relevant sporting activity, training program or competition.
   • Consult with support personnel to plan strategies to resolve key training, competition or activity issues according to organisational policies and procedures.
   • Select methods for implementing strategies and advice received.
   • Seek clarification from support personnel as required.
2. Apply information received to coaching activities.
   • Incorporate recommendations from support personnel when planning coaching sessions and competition preparation activities.
   • Recognise information that needs to be shared with support personnel and provide as required.
   • Provide advice to athletes with identified specific requirements in consultation with support personnel.
   • Maintain working relationships with support personnel.
3. Monitor and evaluate relationships.
   • Consult with support personnel to assess the effect of the strategies in facilitating effective relationships.
   • Make modifications to the strategies in consultation with support personnel and athletes.

Required Skills

Required skills

communication skills to consult with support personnel to develop and assess strategies to build rapport interact with support personnel and athletes in a professional manner resolve activity or competition issues selfmanagement skills to determine and work within own areas of professional expertise problemsolving skills to identify issues in relationships and implement measures to improve working relationships identify issues requiring external assistance

Required knowledge

organisational policies and procedures to enable the development of effective relationships and professional conduct of competitions and activities available support personnel and their areas of expertise or responsibility relevant activity or sportspecific knowledge in order to work effectively with support personnel and understand and discuss decisions made roles and responsibilities of support personnel within an activity or sport

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to interact with a range of relevant support personnel according to knowledge and expectations of roles and responsibilities as well as developing and implementing strategies to facilitate professional and effective working relationships use effective communication techniques to consult with support personnel and maintains confidentiality security and privacy of information apply a continuous improvement approach to evaluate relationships with support personnel and recommend potential improvements
Context of and specific resources for assessment	Assessment must ensure participation in multiple interactions with sports officials relevant to the individuals current or intended work role to demonstrate competency and consistency of performance Assessment must also ensure access to a range of relevant support personnel a coaching setting including athletes participating in activities or competitions organisational policies and procedures in relation to interacting with support personnel
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit observation of interaction with support personnel in forming and maintaining effective working relationships oral or written questioning to assess knowledge of the functions and responsibilities of support personnel thirdparty reports from a supervisor detailing work performance over multiple applications
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended SISSSCO Plan and deliver coaching programs SISSSCO Customise coaching for athletes with specific needs relevant sportspecific technical units

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Support personnelmay include:	classifiers disability specific sport administrators team managers gear stewards other coaches competition managers facility managers fitness professionals officials sports physician sports trainer sports doctor parent or guardian physiotherapist accredited exercise physiologist sports scientist remedial massage therapist accredited practising dietician psychologist.
Strategiesmay include:	communication processes clarifying roles and responsibilities negotiation of best possible outcome for athletes discussion of decisions made by officials questioning and clarification of decisions promotion of protocols.
Organisational policies and procedures may include:	work health and safety duty of care conflict resolution procedures communication protocols privacy mediation.

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